Housing repair coordination

Housing repair operating journey

CivicSyn is public/cooperative coordination infrastructure for essential goods and services. Local nodes coordinate demand, capacity, inventory, delivery, funding, and governance. The system recommends; people decide; every decision leaves evidence.

View public dashboardStart a pilotPartner onboardingTrust model
Food security first

The first domain connects kitchens, food banks, delivery partners, agencies, co-ops, and public reviewers around transparent allocation decisions.

  • Current picture: needs, capacity, inventory, delivery windows
  • Evidence trail: source, freshness, confidence, audit record
  • Public view: aggregate dashboards, maps, exports, outcomes
  • Human review: objections, approvals, overrides, follow-through
Public-safeResidents see aggregate information, not private case details.
Human-governedRecommendations require accountable review before action.

Housing repair

Housing repair operating journey

Habitability requests, repair crews, materials, inspection, contractor capacity, and resident-facing status in one queue.

All domainsPlanningAccountabilityCoordinator dashboard

No evidence-backed rows yet

No submitted evidence exists yet for housing repair. Start with demand, capacity, inventory, or constraint intake; the page will update from the operating-room records.

Open domain intake Retry after intake

Evidence rows0submitted requests, capacity, inventory, constraints
Decisions00 draft · 0 in review
Outcomes0/0approved / rejected via reviewer stepper
Simulations0no scenario run yet
No heat / no water 47 urgent resident requests
Crew-days 111 licensed trades this week
Boilers on hand 9 24 more expected Friday
Inspection slots 32 available in 72h

Watchers on duty

No open watcher briefings for this domain. Three watchers sweep it daily — stalled review queues, evidence-free decision cards, approved-but-unexecuted decisions — and file for a human whenever a queue stops moving. An empty board means the queues are moving, not that nobody is looking.

Request through your node

A structured request goes to your coordination node and returns a private tracking reference. No name, no address, no free text — the request is the need, nothing else.

Your tracking reference appears here after submission — save it; it is the only key to your request.

Track a request

Only the holder of a reference can see its status. References are never listed anywhere.

Inputs

  • Demand intake: repair request, urgency, vulnerability, photos, tenant consent
  • Capacity signals: licensed trades, weatherization crews, inspectors, call center support
  • Inventory and constraints: boilers, heaters, roofing bundles, permits, access windows
  • Procurement lead times: supplier ETA, warranty eligibility, public-money rules

Outputs

  • Triage queue with resident-facing reason
  • Crew and material dispatch plan
  • Inspection checklist and status
  • Temporary mitigation plan
  • Audit export for tenant advocates and inspectors

Complete role journeys

Resident journey

File a repair and see the reason

A resident reports no heat, uploads optional evidence, sees queue position, mitigation, expected visit window, and appeal path.

Provider journey

Publish trade capacity and accept jobs

A contractor, co-op crew, inspector, or material supplier reports capacity and receives assigned work with safety and evidence requirements.

Coordinator journey

Match urgency, crew, materials, and inspection

A housing coordinator sees ranked repair decisions, modifies schedules, requests materials, and moves approved work to execution.

Reviewer journey

Audit tenant fairness and override reasons

A tenant union, inspector, auditor, or public reviewer checks prioritization, service standards, vendor performance, and corrective actions.

Decision card

Triage 47 no-heat households with 9 boilers in pool

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Install 9 boilers in households with infants, elders, or medical-equipment dependence; issue loaner heaters and utility credits to the remaining 38 until Friday delivery.

Why this recommendation

  • Forecast low is 18F through Wednesday.
  • Supplier confirmed 24 additional boilers for Friday.
  • Vulnerability evidence is resident-submitted or partner-confirmed, not surveillance.

Traceable evidence

Tenant intake, supplier ETA, weather forecast, inspector notes

Freshness: updated 6m ago · confidence: medium

Affected: 47 households, 113 residents, zero planned displacement

Reviewers: Housing inspector, Tenant union representative, Public reviewer

Evidence intake forms

Requests, capacity signals, inventory, constraints

Traceable to decision UI
Initial evidenceTenant intake, supplier ETA, weather forecast, inspector notes · updated 6m ago · confidence medium

Simulation controls

Capacity changes, delivery delays, procurement lead times

Scenario sandbox
Capacity changes: Clears 11 additional urgent repairs before the coldest night. Delivery delays: Triggers shelter and heater fallback path for high-risk households. Procurement lead times: Coordinator queue must escalate by noon.

Audit log

Who, what, when, why

Coordinator Botcreated recommendation · Triage 47 no-heat households with 9 boilers in pool · why: evidence reached review threshold
Reviewer queuequeued decision · status queued for review · why: human approval required before execution

Operating modules used

This journey connects demand, capacity, inventory, dispatch, labor, suppliers, procurement, risk, scenarios, recommendations, exceptions, and accountability where applicable.

Demand sensingCapacity trackingInventory visibilityLabor schedulingSupplier and vendor managementRoute optimization and dispatchRisk detectionException handling

Accountability outputs

  • Resident appeal path
  • Contractor service standard
  • Inspection evidence
  • Corrective action for missed visits

Across the domains

All domains
Food security + local kitchen capacity + delivery + public meal procurementFood security0 in reviewHousing repairHousing repair0 in reviewChildcareChildcare0 in reviewEldercareEldercare0 in reviewDisaster responseDisaster response0 in reviewMedicine/supply logisticsMedicine logistics0 in reviewPublic procurementPublic procurement0 in reviewWorkforce/labor capacityWorkforce capacity0 in reviewTransit bottlenecksTransit bottlenecks0 in reviewEnergy resilienceEnergy resilience0 in review