Exception handling
CivicSyn is public/cooperative coordination infrastructure for essential goods and services. Local nodes coordinate demand, capacity, inventory, delivery, funding, and governance. The system recommends; people decide; every decision leaves evidence.
The first domain connects kitchens, food banks, delivery partners, agencies, co-ops, and public reviewers around transparent allocation decisions.
- Current picture: needs, capacity, inventory, delivery windows
- Evidence trail: source, freshness, confidence, audit record
- Public view: aggregate dashboards, maps, exports, outcomes
- Human review: objections, approvals, overrides, follow-through
Planning brain
Exception handling
Handle missed visits, failed deliveries, rejected evidence, late procurement, unsafe routes, appeals, and corrective actions.
No evidence-backed rows yet
No submitted evidence exists yet for exceptions. Use a domain journey evidence form or protected operating-room API; the module will show reviewer-ready KPIs after intake.
Decision and evidence rows
Rows are calculated from operating-room evidence and reviewer decisions for related domains: food_security, housing_repair, eldercare, disaster_response, labor_capacity, energy_resilience.
- 14 missed eldercare visits require wellness confirmationVisit logs, partner report, call attemptsin review · high
- Vendor delivery failure triggers corrective actionDelivery timeline, contract standard, resident impactqueued · high
Operator expectations
- KPI grid with source freshness and caveats
- Status pills for draft, review, approved, rejected, executing, completed, and appealed
- Evidence button on every row
- Decision stepper from draft to review to approve or reject
- Exportable audit history with who, what, when, and why
Loading Exception handling roadmap data.