Pilot templates for essential-service coordination

CivicSyn expansion domains

CivicSyn is public/cooperative coordination infrastructure for essential goods and services. Local nodes coordinate demand, capacity, inventory, delivery, funding, and governance. The system recommends; people decide; every decision leaves evidence.

Food security first

The first domain connects kitchens, food banks, delivery partners, agencies, co-ops, and public reviewers around transparent allocation decisions.

  • Current picture: needs, capacity, inventory, delivery windows
  • Evidence trail: source, freshness, confidence, audit record
  • Public view: aggregate dashboards, maps, exports, outcomes
  • Human review: objections, approvals, overrides, follow-through
Public-safeResidents see aggregate information, not private case details.
Human-governedRecommendations require accountable review before action.

Essential services operating room

One coordination layer for public and cooperative essentials.

CivicSyn now follows the same journey pattern across food, housing repair, childcare, eldercare, disaster response, medicine logistics, procurement, labor, transit, and energy: sense demand, prove capacity, review evidence, decide with humans, execute visibly, and audit outcomes.

No evidence-backed rows yet

No submitted evidence exists yet for domains. Start with demand, capacity, inventory, or constraint intake; the page will update from the operating-room records.

Open domain intake Retry after intake

Evidence rows0submitted requests, capacity, inventory, constraints
Decisions00 draft · 0 in review
Outcomes0/0approved / rejected via reviewer stepper
Simulations0no scenario run yet

Evidence intake forms

Requests, capacity signals, inventory, and constraints populate the decision UI so every recommendation is traceable to submitted evidence.

  • Demand intake
  • Capacity signals
  • Inventory and constraints
  • Requests, capacity signals, inventory, constraints

Simulation controls

Demo scenarios let coordinators test capacity changes, delivery delays, procurement lead times, supplier failures, route closures, and labor gaps before moving work to execution.

  • Capacity changes
  • Delivery delays
  • Procurement lead times

Complete domain journeys

Each domain has resident, provider, coordinator, and reviewer journeys; inputs and outputs; decision cards; evidence forms; simulation controls; per-decision status; and audit export.

Food security + local kitchen capacity + delivery + public meal procurement operating-room ready

Food security

Kitchens, food banks, delivery partners, public meal procurement, and public reviewers coordinating one operating picture.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: meal requests, pantry demand, school surveys, shelter counts
  • Capacity signals: kitchen production, volunteer shifts, delivery vehicles, site hours
  • Inventory and constraints: cold-chain stock, expiration, dietary needs, storage caps

Outputs

  • Approved allocation plan
  • Kitchen production schedule
  • Delivery dispatch and handoff cards

Decision card

Reallocate 184 gal dairy expiring in 36h

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Move 120 gal from West warehouse to Eastside Co-op Kitchen for the backpack program; send 64 gal to senior meal sites before expiration.

Open journey Decision queue

Housing repair operating-room ready

Housing repair

Habitability requests, repair crews, materials, inspection, contractor capacity, and resident-facing status in one queue.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: repair request, urgency, vulnerability, photos, tenant consent
  • Capacity signals: licensed trades, weatherization crews, inspectors, call center support
  • Inventory and constraints: boilers, heaters, roofing bundles, permits, access windows

Outputs

  • Triage queue with resident-facing reason
  • Crew and material dispatch plan
  • Inspection checklist and status

Decision card

Triage 47 no-heat households with 9 boilers in pool

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Install 9 boilers in households with infants, elders, or medical-equipment dependence; issue loaner heaters and utility credits to the remaining 38 until Friday delivery.

Open journey Decision queue

Childcare operating-room ready

Childcare

Slots, subsidies, qualified caregivers, family schedules, sibling-keep rules, and public review of allocation policy.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: family schedule, age band, location, sibling preference, subsidy status
  • Capacity signals: slots, staff credentials, site hours, closure notices
  • Inventory and constraints: subsidy dollars, classroom ratios, transport access, documents needed

Outputs

  • Placement recommendation
  • Subsidy authorization packet
  • Provider acceptance card

Decision card

Allocate 8 new infant slots at Westside Center

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Place 8 households using public rules: sibling-keep first, then shift-worker schedules with no alternate care, then longest wait.

Open journey Decision queue

Eldercare operating-room ready

Eldercare

In-home support, meal delivery, transport-to-care, respite, wellness checks, and caregiver safety.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: visit need, meal support, transport, respite, resident preference
  • Capacity signals: caregiver shifts, volunteer drivers, meal routes, clinic windows
  • Inventory and constraints: mobility aids, oxygen support, safety notes, route constraints

Outputs

  • Visit and wellness-check plan
  • Meal and transport dispatch
  • Caregiver support request

Decision card

14 missed visits flagged - confirm wellness checks

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Dispatch 6 partner wellness checks, call 8 households, and open an incident if any contact remains unconfirmed after two attempts.

Open journey Decision queue

Disaster response operating-room ready

Disaster response

Shelters, mutual aid, food, medicine, routes, facilities, public alerts, after-action learning, and restricted data controls.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: incident reports, shelter need, damage assessments, requests for aid
  • Capacity signals: shelters, kitchens, clinics, public works, volunteers, vehicles
  • Inventory and constraints: food, medicine, cots, generators, fuel, road closures

Outputs

  • Incident operating picture
  • Shelter and supply allocation
  • Route and dispatch plan

Decision card

Reroute 5 mutual-aid runs around closed Route 14 bridge

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Move three food runs and two medicine runs to the east loop, add one van shift, and publish a public-safe delay notice.

Open journey Decision queue

Medicine/supply logistics operating-room ready

Medicine and supply logistics

Clinic stock, cold chain, delivery routes, shortages, supplier lead times, public-health constraints, and restricted evidence.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: clinic requests, patient-safe aggregate shortages, public-health indicators
  • Capacity signals: pharmacy staff, delivery vehicles, warehouse space, receiving windows
  • Inventory and constraints: lot, expiration, cold-chain range, substitution rules, handling limits

Outputs

  • Redistribution recommendation
  • Cold-chain route plan
  • Receiving and custody checklist

Decision card

Redistribute 240 insulin units between 4 clinics

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Move 160 units from Central stock to two shortage clinics today, hold 80 for tomorrow courier loop, and open purchase order for replacement stock.

Open journey Decision queue

Public procurement operating-room ready

Public procurement

Tenders, bids, awards, contracts, invoices, local/co-op share, labor standards, open books, and delivery outcomes.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: public need, service standard, budget source, policy objective
  • Capacity signals: vendor capacity, local/co-op availability, worker standards, delivery history
  • Inventory and constraints: funding limits, award rules, lead times, compliance documents

Outputs

  • Award recommendation
  • Policy exception note
  • Contract and invoice status

Decision card

Award school-meal contract lot 3 of 4

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Award lot 3 to a local co-op kitchen with open-books condition, delivery service standard, and quarterly public outcome reporting.

Open journey Decision queue

Workforce/labor capacity operating-room ready

Workforce and labor capacity

Crew availability, credentialing, fatigue, worker support, mutual aid, service standards, and fair assignment.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: work orders, care visits, route needs, incident staffing, backlog
  • Capacity signals: worker availability, credentials, shifts, fatigue, safety constraints
  • Inventory and constraints: tools, vehicles, supervision, permits, training, travel time

Outputs

  • Shift and crew plan
  • Credentialing queue
  • Worker support request

Decision card

Fill 22 weatherization crew slots, week of 11/11

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Assign 12 union apprentice shifts with supervision, 6 co-op crew shifts, and 4 mutual aid support roles; do not dispatch fatigued crews.

Open journey Decision queue

Transit bottlenecks operating-room ready

Transit bottlenecks

Transit gaps, service reliability, medical trips, school routes, delivery conflicts, operator capacity, and temporary mitigation.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: missed trips, clinic windows, school start times, delivery conflicts
  • Capacity signals: buses, vans, drivers, paratransit slots, road status
  • Inventory and constraints: vehicles, charging/fuel, stops, accessibility, route closures

Outputs

  • Temporary route intervention
  • Shuttle or short-turn dispatch
  • Public-safe delay notice

Decision card

Add 2 short-turn buses on Route 7 between 4-6pm

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Add two short-turn buses, prioritize clinic-to-home trips, and publish a temporary crowding notice with accessible alternatives.

Open journey Decision queue

Energy resilience operating-room ready

Energy resilience

Outage risk, cooling/heating centers, batteries, generators, critical facilities, medical equipment, and public safety.

Evidence rows 0 submitted requests, capacity, inventory, constraints
Decisions 0 0 draft · 0 in review
Outcomes 0/0 approved / rejected via reviewer stepper
Simulations 0 no scenario run yet

Inputs

  • Demand intake: outage reports, medical equipment support, facility cooling/heating need
  • Capacity signals: batteries, generators, fuel, electricians, cooling center space
  • Inventory and constraints: charger availability, fuel, grid safety, traffic, vulnerable facility priority

Outputs

  • Pre-positioning plan
  • Facility backup assignment
  • Public cooling/heating notice

Decision card

Pre-position battery dispatch ahead of red-flag wind event

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Send 2 battery trailers to cooling centers, 1 to the clinic cluster, hold 1 reserve, and stage fuel for two generator sites.

Open journey Decision queue

Decision UI, evidence, and audit

Decision card

Reallocate 184 gal dairy expiring in 36h

Decision status: review
  1. Draft
  2. Review
  3. Approved
  4. Rejected

Public queue status: Decision status: queued for review

Move 120 gal from West warehouse to Eastside Co-op Kitchen for the backpack program; send 64 gal to senior meal sites before expiration.

This pattern repeats for every domain. Buttons are not decorative: they represent the reviewer/coordinator queue states that move actions from evidence review to execution.

Planning, dashboards, accountability

Sense Demand sensing Aggregate requests, referrals, incident reports, waitlists, and public-safe need signals before they become invisible backlog. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Sense Inventory visibility Track food, repair materials, medicine, batteries, vehicles, facility space, and other scarce resources with freshness and custody. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Sense Capacity tracking Make kitchen, contractor, childcare, caregiver, warehouse, delivery, labor, shelter, transit, and energy capacity explicit. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Execute Route optimization and dispatch Turn approved actions into feasible routes, handoffs, delivery windows, safety constraints, and manual acknowledgements. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Plan Labor scheduling Match public, cooperative, nonprofit, union, volunteer, and vendor labor to work without hiding fatigue or safety constraints. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Supply Supplier and vendor management Track supplier capacity, lead time, local/co-op share, labor standards, open-book status, and delivery reliability. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Supply Procurement analytics Connect tenders, awards, contracts, invoices, lead times, policy flags, supplier concentration, and outcomes. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Execute Warehouse and facility operations Coordinate cold rooms, kitchens, depots, shelters, childcare sites, clinics, transit hubs, and energy assets. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Review Risk detection Surface spoilage, cold-chain, weather, fatigue, displacement, supplier, equity, public-money, and algorithmic risk before execution. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Plan Scenario planning and simulation Let coordinators test capacity changes, delivery delays, procurement lead times, weather, and labor shocks before approving actions. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Plan Recommendation engine Generate explainable action cards with alternatives, confidence, constraints, and human approval states. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review Review Exception handling Handle missed visits, failed deliveries, rejected evidence, late procurement, unsafe routes, appeals, and corrective actions. Evidence rows 0 · Decisions 0 Evidence-driven: 0 evidence · 0 in review

Role dashboards

Accountability surfaces

Future domains, not a monolith

CivicSyn starts with food security, disaster, health logistics, procurement, and governance. Expansion domains are pilot templates that can be activated by tenant, node, and partner scope when a local coalition has data, roles, and audit controls ready.

How activation works

An admin activates a domain with a public summary, readiness score, optional node/org scope, and protected activation plan. Public pages show status and summary only.

Empty state rule: if no pilot exists, no partner has reported, data is restricted, or an adapter is not configured, the page should say that plainly and route people to onboarding or records support.

Plan a pilot View API

Expansion domain catalog

housing · ready_for_pilot

Housing repair crews and material logistics

Coordinate repair requests, crew capacity, material inventory, inspections, and public-safe status for housing stabilization work.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: repair_request_to_crew_capacity_to_material_reservation

Resources: crew_hour, inspection_slot, repair_material, vehicle_hour, storage_slot

Partners: housing_authority, tenant_union, repair_coop, materials_supplier, inspection_agency

Linked public-benefit apps: RateMyLandlord (aggregate signal), RepairHub (source adapter), RentGuard (private case referral), AccessMap (aggregate signal)

Public data boundary: aggregate only, partner confidential, private casework. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

care · ready_for_pilot

Childcare capacity and subsidy coordination

Track childcare slot capacity, subsidy demand, provider eligibility, transportation needs, and public waitlist pressure without exposing child-level records.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: family_need_to_provider_slot_to_subsidy_review

Resources: childcare_slot, staff_hour, transport_slot, subsidy_dollar, facility_capacity

Partners: licensed_childcare_provider, school, family_services_agency, nonprofit, transport_partner

Linked public-benefit apps: BenefitsNav (private case referral), CareCoord (source adapter), GovNavigator (companion app), KidSafe (private case referral)

Public data boundary: private casework, partner confidential, public only, restricted. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

care · ready_for_pilot

Eldercare visit capacity and supply coordination

Coordinate eldercare visit capacity, wellness-check demand, mobility supports, medical supply handoffs, and caregiver availability with privacy-preserving aggregation.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: aggregate_visit_need_to_caregiver_capacity_to_supply_handoff

Resources: caregiver_hour, wellness_check_slot, mobility_supply, meal, medical_supply

Partners: aging_services_agency, home_care_provider, clinic, meal_provider, mutual_aid_group

Linked public-benefit apps: CareCoord (source adapter), AidNet (companion app), NeighborNet (aggregate signal), MealShare (source adapter)

Public data boundary: partner confidential, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

incident · active

Emergency shelter and disaster relief

Coordinate shelter capacity, supplies, assessments, transportation, incident rooms, and after-action reporting during emergencies.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: incident_assessment_to_shelter_capacity_to_resource_allocation

Resources: shelter_bed, meal, water, blanket, hygiene_kit

Partners: emergency_management, shelter_operator, food_bank, clinic, delivery_partner

Linked public-benefit apps: AidNet (source adapter), MealShare (source adapter), CivicPulse (aggregate signal)

Public data boundary: partner confidential, public only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

health · active

Medicine and health supply logistics

Coordinate program stock, requisitions, cold-chain logs, shipment status, clinic demand, and public-health indicators.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: clinic_need_to_program_inventory_to_requisition_and_shipment

Resources: medicine, medical_supply, cold_chain_slot, clinic_staff_hour, shipment

Partners: clinic, public_health_agency, warehouse, pharmacy_partner, logistics_provider

Linked public-benefit apps: MedCompare (aggregate signal), CareCoord (source adapter), BenefitsNav (private case referral)

Public data boundary: aggregate only, partner confidential, private casework. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

infrastructure · ready_for_pilot

Public works requests and crew capacity

Coordinate public works requests, crew availability, equipment, material inventory, weather constraints, and resident-facing status updates.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: public_request_to_crew_capacity_to_work_order_outcome

Resources: crew_hour, equipment_hour, repair_material, traffic_control_slot, inspection_slot

Partners: public_works_department, utility_partner, crew_coop, materials_supplier, resident_reporter

Linked public-benefit apps: RepairHub (source adapter), GovNavigator (companion app), RightToKnow (companion app), CivicPulse (aggregate signal)

Public data boundary: partner confidential, public only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

mobility · ready_for_pilot

Transit bottleneck reporting

Aggregate transit bottleneck reports, service disruptions, accessibility barriers, route capacity, and public-safe response status.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: resident_and_operator_signal_to_route_bottleneck_to_response_plan

Resources: vehicle_hour, operator_hour, accessible_trip_slot, maintenance_slot, detour_capacity

Partners: transit_agency, rider_group, accessibility_advocate, maintenance_provider, municipal_operator

Linked public-benefit apps: TransitIQ (source adapter), AccessMap (source adapter), FreightFair (aggregate signal)

Public data boundary: public only, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

resilience · ready_for_pilot

Energy resilience resources

Coordinate backup power, cooling/heating centers, battery inventory, outage support, and resilience resources during normal and emergency operations.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: outage_or_heat_need_to_resilience_resource_to_public_safe_status

Resources: battery, generator_hour, cooling_center_slot, warming_center_slot, solar_microgrid_capacity

Partners: utility_partner, resilience_hub, school, shelter_operator, energy_coop

Linked public-benefit apps: EnergyAudit (source adapter), CleanAir (aggregate signal), WaterWatch (aggregate signal)

Public data boundary: partner confidential, public only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

procurement · ready_for_pilot

Cooperative vendor marketplace

Coordinate public/cooperative vendors, local capacity, labor standards, open-books procurement, anti-extraction policy, and public-money retention.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: public_need_to_vendor_capacity_to_procurement_and_outcome_record

Resources: vendor_capacity, labor_hour, service_contract, local_supply, delivery_capacity

Partners: cooperative_vendor, union_provider, public_agency, local_supplier, procurement_reviewer

Linked public-benefit apps: GovGrants (companion app), FreightFair (source adapter), ToolLibrary (aggregate signal)

Public data boundary: partner confidential, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

human_services · ready_for_pilot

Benefits navigation and application support

Coordinate public-benefit screening, application referrals, deadline reminders, document bundles, and aggregate unmet-need signals without exposing private case records publicly.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: resident_need_to_program_screening_to_application_tracking

Resources: benefit_program, case_note, document_bundle, deadline_reminder, outreach_capacity

Partners: benefits_agency, legal_aid, nonprofit_navigator, library, community_health_worker

Linked public-benefit apps: BenefitsNav (private case referral), GovNavigator (companion app), GovGrants (aggregate signal), DenialFighter (private case referral), TaxFree (aggregate signal)

Public data boundary: private casework, public only, partner confidential, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

transparency · ready_for_pilot

Public records access and transparency

Coordinate public-records requests, agency directories, deadline tracking, response status, disclosure logs, and public-safe transparency dashboards.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: records_request_to_deadline_to_disclosure_log

Resources: records_request, deadline_reminder, agency_contact, disclosure_record, public_export

Partners: public_records_officer, journalist, community_reviewer, auditor, agency

Linked public-benefit apps: RightToKnow (companion app), CivicPulse (aggregate signal), GovNavigator (companion app)

Public data boundary: public only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

community · ready_for_pilot

Mutual aid and neighborhood support

Coordinate neighbor support offers, verified needs, volunteer capacity, meal support, tool access, safety-aware routing, and public-safe community impact.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: resident_need_to_neighbor_capacity_to_verified_handoff

Resources: volunteer_hour, meal, tool, ride_support, wellness_check_slot

Partners: mutual_aid_group, food_provider, library, tool_library, resident_volunteer

Linked public-benefit apps: AidNet (source adapter), NeighborNet (aggregate signal), MealShare (source adapter), ToolLibrary (aggregate signal), SkillSwap (aggregate signal)

Public data boundary: partner confidential, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

funding · ready_for_pilot

Public grants and community funding coordination

Coordinate grant opportunities, eligibility screening, application work plans, award status, procurement links, and public outcome reporting.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: funding_opportunity_to_partner_capacity_to_award_outcome

Resources: grant_program, application_slot, matching_fund, technical_assistance_hour, public_outcome

Partners: public_agency, nonprofit, coop, grant_writer, auditor

Linked public-benefit apps: GovGrants (companion app), GovNavigator (companion app), CivicPulse (aggregate signal)

Public data boundary: partner confidential, public only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

housing · ready_for_pilot

Housing rights and habitability coordination

Coordinate tenant-rights referrals, habitability repair needs, landlord pattern signals, inspection capacity, and public-safe housing stabilization metrics.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: housing_issue_to_rights_referral_to_repair_or_enforcement_path

Resources: inspection_slot, legal_referral_slot, repair_material, crew_hour, pattern_signal

Partners: tenant_union, legal_aid, housing_authority, repair_coop, inspection_agency

Linked public-benefit apps: RentGuard (private case referral), RateMyLandlord (aggregate signal), RepairHub (source adapter), LegalDocs (private case referral)

Public data boundary: private casework, aggregate only, partner confidential. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

labor · ready_for_pilot

Worker rights and job-quality coordination

Coordinate worker-rights referrals, wage theft signals, unsafe workplace reports, job-quality transparency, training capacity, and public-safe enforcement patterns.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: worker_issue_to_referral_capacity_to_public_pattern

Resources: legal_referral_slot, training_slot, case_note, job_quality_signal, deadline_reminder

Partners: worker_center, union, legal_aid, labor_agency, training_provider

Linked public-benefit apps: WorkRights (private case referral), JobTruth (aggregate signal), LegalDocs (private case referral), BenefitsNav (private case referral)

Public data boundary: private casework, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

mobility · ready_for_pilot

Mobility, accessibility, and safe routes

Coordinate transit bottlenecks, safe-route reports, accessibility barriers, freight and delivery constraints, and public-safe maps for essential trips.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: route_signal_to_access_barrier_to_response_capacity

Resources: accessible_trip_slot, safe_route_segment, vehicle_hour, operator_hour, barrier_report

Partners: transit_agency, accessibility_advocate, delivery_coop, public_works, resident_reporter

Linked public-benefit apps: TransitIQ (source adapter), AccessMap (source adapter), FreightFair (aggregate signal)

Public data boundary: public only, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

environment · ready_for_pilot

Environmental health and resilience signals

Coordinate air, water, energy, plant-health, and resilience signals with public-safe dashboards, response capacity, and open-data exports.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: environment_signal_to_public_health_context_to_response_capacity

Resources: sensor_signal, inspection_slot, resilience_resource, public_export, remediation_capacity

Partners: environmental_agency, clinic, utility_partner, community_science_group, resilience_hub

Linked public-benefit apps: CleanAir (aggregate signal), WaterWatch (aggregate signal), EnergyAudit (source adapter), GreenScore (aggregate signal), PlantDoc (aggregate signal)

Public data boundary: public only, partner confidential, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

consumer_protection · ready_for_pilot

Consumer protection and household cost defense

Coordinate household-bill decoding, dispute kits, price-watch signals, account-freeze guidance, privacy requests, and public-safe market pattern reporting.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: consumer_issue_to_document_or_dispute_workflow_to_pattern_signal

Resources: document_bundle, deadline_reminder, price_signal, privacy_request, referral_slot

Partners: consumer_protection_agency, legal_aid, nonprofit_navigator, public_reviewer, community_group

Linked public-benefit apps: BillDecode (private case referral), DisputeKit (private case referral), FairPrice (aggregate signal), PriceWatch (aggregate signal), FreezeFlow (private case referral)

Public data boundary: private casework, aggregate only, public only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace

education · ready_for_pilot

Education rights and student-support coordination

Coordinate education-rights referrals, IEP and accommodation timelines, tutoring capacity, family document bundles, and aggregate student-support gaps.

Resident problem: People need a clear path from reported need to the right public, cooperative, nonprofit, or partner support without exposing private casework.

Partner workflow: Partners report needs, capacity, resources, service windows, evidence-present status, and outcomes; CivicSyn coordinates public-safe summaries, allocations, and accountability.

Model: student_support_need_to_advocacy_or_service_capacity_to_outcome_tracking

Resources: advocacy_slot, document_bundle, deadline_reminder, tutoring_slot, service_referral

Partners: school, family_advocate, legal_aid, library, nonprofit_tutor

Linked public-benefit apps: IEP Tracker (private case referral), StudyBuddy (aggregate signal), LegalDocs (private case referral), BenefitsNav (private case referral)

Public data boundary: private casework, aggregate only. CivicSyn coordinates aggregate, public, partner-scoped, or explicitly referred signals; detailed private casework stays in the appropriate case system.

Data readiness: Fresh public data appears after partner reports and imports; stale, missing, restricted, or not-yet-onboarded data should remain labeled instead of silently disappearing.

Not activated for this tenant yet.

Public dashboard Partner onboarding Records path Pilot inquiry Authorized workspace